Refund Policy

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At Cole's Quilts Academy, we strive to provide high-quality online classes and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

 

Eligibility for Refunds

Since online classes are not a physical product, refunds are not generally applicable. However below are two exceptions:

• Class Cancellations: If a class is canceled by us, you will be eligible for a full refund.

• Technical Issues: If you experience technical issues that prevent you from accessing the class, and we are unable to resolve the issue, you may be eligible for a refund.

 

Refund Process

• Requesting a Refund: To request a refund, please contact us at cole@colesquilts.com with your order details and the reason for the refund request.

• Processing Time: Refund requests are processed within 30 business days. Refunds will be issued to the original payment method.

 

Non-Refundable Items

• Digital Products: Any digital products or downloadable materials are non-refundable.

• Partial Attendance: Refunds will not be issued for classes that you partially attended or missed without prior notice.

 

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.

 

Contact Us

If you have any questions about this Refund Policy, please contact us at cole@colesquilts.com.

Feel free to customize this policy to better fit your specific needs and legal requirements. If you need further assistance or have any other questions, just let me know!